This Privacy Policy explains how Velo Craft handles personal data in connection with its website and bicycle repair workshop services in Curitiba, Brazil. It applies to inquiries, bookings, workshop visits, and related service communications.
Data Processing Overview
This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.
Purpose of use
We use personal data to respond to service inquiries, schedule and manage bicycle intake, assess repair needs, prepare and confirm quotes after inspection, carry out repairs and adjustments, record quality checks, arrange collection, process payments, maintain service records, operate the website, and send administrative notices related to appointments or service updates.
Third-party sharing
We may share data with payment processors, website and hosting providers, communication tools, and other operational vendors that support our business. These parties are expected to use the information only for the services they provide and to handle it under appropriate confidentiality and security obligations.
Legal basis
We may share personal data when required to comply with law, respond to lawful requests, protect our rights, or support the administration of payments, bookkeeping, and dispute handling. We may also disclose information if needed to prevent fraud, address security issues, or enforce service terms.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or information about how their data is used and shared. Some requests may be limited where we must keep records for legal, accounting, or operational reasons.
Requests should describe the data or activity involved so we can locate the relevant records and respond appropriately. If a request cannot be fully granted, we will explain the reason in general terms and, where possible, provide the part that can be fulfilled.
Personal data is retained for the period necessary to manage inquiries, complete repairs, document service history, handle payments, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymize it, unless a longer period is required by law or to resolve a dispute.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect identification and contact details, bicycle and service information, appointment and intake details, payment-related records, communication content, and technical data such as device, browser, and usage information. Where needed for service assessment, we also process information about the bicycle’s condition, requested repairs, and approved scope of work.
We receive data directly from users through phone calls, email, contact forms, drop-in visits, and service requests. We also obtain information from records created during intake, inspection, quotation, repair, collection, and payment handling, as well as from standard website and device logs generated when the site is used.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are not used to collect more information than is needed for these purposes, and they may expire when the session ends or remain stored for a limited period.
We use standard browser and site controls to manage cookie preferences where available. Users can usually block or delete cookies through their browser settings, and may also clear stored data on their device. Disabling certain cookies may affect form submission, session continuity, or basic site performance.
Use the contact details below for privacy questions, access requests, or complaints about data handling.
